Employee Self Services

(ESS) is mobile app that provide employees with access to their personal records and Payroll details. ESS features include allowing employees to change their own contact details, family members and banking information and benefits. ESS also allows administrative tasks like applying for a leave, reviewing of timesheet, inquiring about available loan programs, requesting for overtime payment, viewing of compensation history, and submitting of reimbursement slips. With the emergence of ESS, employees are able to transact with their Human Resource office without physical appearance which is considered irrelevant in some transactions.

Problem Statement

  • The overall user experience of the current portal is not intuitive and friendly. It looks overwhelming with too much of information.

  • Bad leave request process

  • The Portal is accessible over intranet or over VPN only

  • The information or any action cannot be fetched and taken respectively while on the go.

  • The notifications are missing

  • Employee's important document views are missing

  • Missing maintain a healthy, happy workforce

Project Solution

  • As part of organization's vision, it is desired that the "Employee self-services" for the employees be made accessible anywhere-anytime in a convenient and user-friendly manner. This is envisioned to empower employees and help improve productivity and employee satisfaction.

  • Create a leave request feature that is intuitive, efficient, and user-friendly, enhancing the overall experience for employees using the mobile app

Features of employee self-service

Login

Register

News
  • Text, Video, Images, News can also fetch the data from the RSS feeds.

Offers
  • HR Department provides various benefits/offers to employees with brands or service providers in the market. Many a time such benefits are not availed by the employees because of the lack of information when needed. This section can help users to get information about the same. User can search for offers using search criteria like location based or service based etc.

Times gallery
  • This section will have all the events related pics can be displayed. These images can be managed from the CMS by the admin. The motive behind the section would be engage

Recruitment Section
  • This Section will list the various opening within the organization. This can be mobile version of the existing recruitment portal.

    Profile Management
  • • Absence Services

  • • View leave balance

  • • Apply leave

  • • Cancel leave

  • • Holiday calendar


  • Claim Management

    User can use this module to fill in the expense claims like 'conveyance reimbursements' and can attach the scanned copy of bills and submit the same.


    Generic Services

    • View Benefits-View various benefits available to the user

    • View Policy documents

    • Pay Slip download


    Manager Services

    These services will be available to the users with Managerial role only. Such services be like

  • • Approve leave

  • • Reject Leave

  • • Request for More information

  • • View Direct reportee charts.

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Research (Qualitative)

StakeholderInterviews

1. What would be the difficulty are you facing?

2. Which task do you use more?

3. What don't you use more?

4. What comes to your mind when thinking about current product?

5. As a manager, what to improvise?

What did we learn from research

  • I want to see my leave stats quickly as I want to plan my vacation.

  • As a manager, I couldn't see accuracy dashboard to make the quick actions on my team..

  • Sometimes am forgetting to fill the timesheet as am busy with work.

  • Rarely, I use PSP (personal staffing page) Employee details - training updates etc...

  • I couldn't find important topics like how to get the onsite opportunities and what would be criteria.

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Sample Flow for Leave Request

1. Open the App: User opens the leave request feature in the mobile app.

2. Select Leave Type: User selects the type of leave from a dropdown menu.

3. Choose Dates: User selects start and end dates using an interactive calendar.

4. View Leave Balances: User checks available leave balances.

5. Attach Documents: User attaches any necessary documents.

6. Add Comments: User adds comments or notes explaining the reason for the leave.

7. Submit Request: User submits the leave request.

8. Receive Confirmation: User receives a confirmation notification and can track the status of the request.

9.Approval Notification: User receives a notification once the leave is approved or declined.

Visual Designs


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The Business Impact

  • Speeds up processes like leave approvals, timesheet submissions, and expense claims.

  • Provides employees with easy access to important information and services, increasing their satisfaction and engagement.

  • Reduces errors associated with manual data entry by allowing employees to update their own information.

  • Reduces paper-based processes and associated costs.

  • Automates routine HR tasks, reducing administrative burden and allowing HR staff to focus on strategic activities.

  • Minimizes the need for physical HR interactions, saving time and resources.

  • Enables employees to access HR services anytime, anywhere, providing flexibility and convenience.

  • Supports remote and mobile workforce management.